Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us, Alien TCG, Adrian Schmitz, Höningstrasse 33, 41363 Jüchen, Germany, email: support@alien-tcg.com, by means of a clear statement of your decision to cancel this contract.

Consequences of cancellation

If you cancel this contract, we will refund all payments received from you, including delivery costs, no later than fourteen days from the day on which we receive notification of your cancellation.

For this refund, we will use the same payment method that you used for the original transaction unless otherwise agreed.

You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you inform us of the cancellation.

Exclusion of the right of cancellation

The right of cancellation does not apply to goods that are made to customer specifications or clearly tailored to personal needs.